Co-Managed IT Support for Your In-House Team
Supercharge your internal IT department with expert-level support, advanced tools, and scalable solutions—without replacing your staff.
co-managed IT for your business
Why Partner With a Co-Managed IT Provider?
Your internal IT team is capable, but they shouldn’t have to do it all alone. Our Co-Managed IT Support services are designed to work alongside your existing staff, offering specialized expertise, additional manpower, and around-the-clock coverage. Whether you need helpdesk overflow, project support, or strategic consulting, we provide the resources and flexibility to strengthen your IT operations without taking control away from your team.
Scalable Partnership
Co-managed IT is built to scale with your needs, whether that’s tackling large projects or covering gaps during peak periods.
Retain Control
Your team stays in charge. We simply provide extra muscle, deep expertise, and proven systems to help them thrive.
Fill Skill Gaps
Need cybersecurity guidance? Cloud migration help? Compliance support? We fill in exactly where you need us most.
Prevent Burnout & Bottlenecks
Avoid overloading your internal team. We help reduce stress, handle overflow tasks, and ensure your staff stays focused on what matters most.
With over 28 years of experience in IT
your business is in good hands when you work with DesignTech
We don’t just support your IT, we strengthen it. Our co-managed service lineup is designed to enhance your existing capabilities, speed up response times, and help your business operate more efficiently.
Remote & On-Site IT Support
Seamless integration with your team for both remote helpdesk and on-site escalation as needed.
Advanced Monitoring & Security
Enterprise-grade tools to monitor your environment, detect threats, and maintain compliance.
Vendor Liaison Services
We communicate directly with software vendors and third-party providers on your behalf to resolve issues quickly.
Toolsets & Documentation
We bring our own tool stack and documentation processes—or adapt to yours—to keep everything streamlined and standardized.
Project Planning & Implementation
From cloud migrations to network upgrades, we provide the technical leadership and hands-on support to ensure smooth execution.
Help Desk Overflow Support
Let your team focus on high-value tasks while we handle tickets, Tier 1 support, and end-user troubleshooting.
Strategic IT Consulting
We assist with budgeting, growth planning, and IT roadmaps that align with your business goals.
Staff Training & Development
We help upskill your team with training, documentation, and collaborative learning as part of our partnership.
Give Your IT Department The Support They Need.
Take some pressure off your team and help your business grow faster.
How Co-Managed IT Support will help your business grow
When your internal IT team is stretched thin, it impacts everything, slow response times, unresolved issues, and mounting stress. Co-managed IT support gives your business a smarter solution. You retain your existing staff while gaining expert-level reinforcement to reduce downtime, increase productivity, and secure your operations.
This hybrid approach is more cost-effective than hiring additional full-time employees and delivers faster, more reliable results. Your in-house team handles the day-to-day, while we take on the heavy lifting; complex issues, proactive planning, and vendor coordination, so nothing slips through the cracks.
If you’re a growing business in Charlotte or beyond, co-managed IT gives you the flexibility, scalability, and performance you need to stay ahead, without blowing your budget.
What Our Clients Say
FAQ
Co-managed IT
Insights & Answers
What does your IT help desk service include?
Our IT help desk services cover remote and on-site support, software and hardware troubleshooting, user access management, system updates, vendor coordination, and more. We act as your first line of defense for all tech-related issues.
How quickly can your team respond to IT issues?
We offer rapid response times, with most tickets handled within minutes remotely. For urgent issues, on-site support is available across the Charlotte area and beyond.
Do you support businesses outside of Charlotte?
Absolutely. While we’re based near Charlotte, NC, we serve small to medium-sized businesses nationwide with remote support and scalable IT solutions.
What size businesses do you work with?
We specialize in helping small to mid-sized businesses that need full-service IT support or want to outsource their internal IT department entirely.
How do I get started with your help desk services?
Simply contact us for a free consultation. We’ll assess your current setup, discuss your needs, and recommend a help desk solution that fits your goals and budget.