Charlotte's Trusted IT Solutions Provider for over 28 years
We deliver fast, reliable support to keep your systems running, your team productive, and your business secure.
- Remote & Onsite Support
- Device & Software Troubleshooting
- User Access Management
- Proactive Maintenance & Updates
28+
Years of Industry Experience
100%
Customer Satifaction
4.5
Years Average Client Partnership
About DesignTech
Your Local IT Experts
At DesignTech, we deliver fast, reliable, and friendly IT help desk support that keeps your business running without interruption. With over 28 years of hands-on experience, we’ve become the go-to technology partner for companies that value both expertise and personal service. Whether you need quick troubleshooting, ongoing tech support, or proactive maintenance, our team is here to solve problems before they disrupt your workflow. We blend local, responsive service with enterprise-level knowledge to ensure your technology works for you — not against you.
- IT Help Desk Services
- On-Site Technical Support
- Network Setup & Optimization
- Email & Account Management
- Cybersecurity Monitoring
- Data Backup & Recovery
How We Can Help Your Business
Our IT help desk services cover everything you need to resolve tech issues quickly, prevent downtime, and keep your operations smooth.
Remote & Onsite Support
Whether your team is in the office or working remotely, we troubleshoot and fix issues fast — reducing downtime and frustration.
Device & Software Troubleshooting
From frozen screens to email errors, our technicians handle all your hardware and software issues with speed and precision.
User Account & Access Management
We set up, manage, and secure your employee accounts so your team can work without delays — and your data stays protected.
Proactive Maintenance & Updates
We ensure your systems are updated, patched, and performing at their best to prevent problems before they start.
See what our customers have to say
See why businesses across Charlotte trust Design Tech for fast, friendly, and reliable IT help desk support. Our clients share their stories of quick resolutions, expert service, and peace of mind knowing we’ve got their back.
Expert IT Support,
Right When You Need It
Get instant access to local technicians who fix issues fast and keep your technology running at its best.
IT Success in 3 Steps
What it looks like to work with us
Evaluate
We take a close look at your current IT setup to find what’s working, what’s not, and where you can improve.
Prepare
We create a step-by-step plan to fix problems, improve your systems, and help your technology support your business.
Implement
We put the plan into action, making the changes needed to strengthen your IT and keep things running smoothly.
FAQ
Have questions about our IT Services?
Not finding the answers you are looking for? Contact our team today!
What IT services do you provide as a managed service provider (MSP)?
We offer comprehensive IT solutions, including help desk support, network management, cybersecurity, data backup and recovery, cloud services, and IT consulting.
Can you help us move our systems to the cloud?
Yes. We handle secure cloud migrations, ensuring minimal downtime and a smooth transition for your team.
How do you protect our business from cyber threats?
Our cybersecurity services include 24/7 monitoring, threat detection, firewall management, antivirus protection, and employee training to keep your business secure.
Do you offer on-site IT support?
Yes. While many issues can be fixed remotely, our technicians are available for on-site service when hands-on support is needed.
Can you manage our network and servers?
Absolutely. We monitor, maintain, and optimize your network infrastructure to keep performance high and downtime low.
Do you provide backup and disaster recovery solutions?
Yes. We implement automated backups and recovery plans to ensure your data is safe and your business can bounce back quickly from any incident.
Design Tech has been providing trusted IT services and support to businesses for over 28 years. We deliver managed IT, cloud solutions, and cybersecurity designed to keep your organization running smoothly and securely. Our experienced team is committed to outstanding service and helping clients leverage technology for success.